All US orders are shipped via Australia Post International Express, carried through the EMS network. Estimated delivery is 5-7 business days, but occasional delays may occur.

Duties & Taxes are the responsibility of the customer and payable upon arrival into the US. Any rejected shipments due to duties unpaid will incur a fee deducted from your refund or store credit.

Our friendly customer service team at info@poppylissiman.com are happy to help with any questions or queries you may have. Please allow up to 48 business hours for us to get back to you, we are located in Western Australia and keep an eye on our emails during normal office hours Monday-Friday 9am-5pm AWST.

If you can’t see your order confirmation email in your inbox don’t stress! It is most likely sitting in your junk / spam folder.

If you still cannot find the email, there might’ve been a typo at the checkout with your email address. Reach out to our customer service at info@poppylissiman.com and we will investigate further.

If  you’ve entered a wrong address or details, you can contact our customer service team at info@poppylissiman.com as soon as possible and we will do our best endeavours to resolve this before it is shipped. 

If your item has already been processed for shipping, you will need to contact the shipping provider (DHL) to update your shipping details. Your tracking details will be emailed or SMS’d to you once your order has been dispatched, at which point you can contact the shipping provider.

We ask that you take the time to check that your address, full name and contact details are accurate with correct spelling before checking out as we cannot guarantee this can be fixed on our end after your order has been confirmed.

No. Once your order has been confirmed we are unable to make any changes to your items. We want to ensure we can ship out as quickly as possible, so you can have your order with you sooner rather than later. We ask that you take the time to check your items colour, size, quantity and any other details as changes cannot be made once you have completed your checkout.

If you place an order on a business day before 12pm AWST, it will dispatch the same day. If placed after 12pm AWST, it will dispatch the following business day. Any orders placed over the weekend will dispatch the next business day.

Due to a high volume of orders placed during busy periods such as a promotions, sales, pre-orders and major holidays may take 1-3 days to dispatch.

Duties and taxes may apply and are payable upon arrival into your country.

These fees are set by your country’s customs authority and are not controlled by Poppy Lissiman. 

If you choose to reject or refuse delivery after purchase, due to customs fees unpaid - the cost of shipping, customs duties, and taxes involved in the redirection of the package back to sender, will be deducted from the balance of your refund or store credit.

Most orders are sent from our logistics centre in Hong Kong using Express couriers. In some instances where an item is not available at our warehouse in Hong Kong we may ship from our head office in Australia. 

US orders are shipped exclusively from our HQ in Australia.

There is a $100 minimum spend required to check out your cart. If your cart total falls below this amount, you won’t be able to complete your purchase.

If a sold out item is still appearing on our site that usually means we’re making more. To be the first to know when an item is made available again, click to the “Notify Me When Back In Stock” button via the product’s webpage and you’ll receive an automated email the second it’s been restocked so you don’t miss out.

Occasionally we also carry some spare pieces in most styles at our head office in Australia so you can also email us at info@poppylissiman.com and we can check our stock levels here or let you know a more accurate date when the restock is coming back.

Almost all our acetate frames are suitable to have their lens changed. We don’t personally offer the service but if you take your pair of PL glasses to your optometrist, they should be able to fit your prescription lens.

Sadly, no. If more than 14 days have elapsed since you received your order, we are not able to offer a refund nor exchange under any circumstances. We feel that 14 days is more than ample time to report any change of mind or faulty goods, and as such this is the cut-off point for eligibility for any returns or refund requests.

Pre-order items will be processed as usual, but they will be shipped at a later date. The expected shipping date will be listed on the product page. You will receive tracking information once your order has shipped.

If your order includes both pre-order and in-stock items, please note that we will wait to ship everything together once all items are available.