Poppy Lissiman will happily authorise to process a Store Credit or Refund for any full priced product purchased from our online store (poppylissiman.com) within 14 days* of the products original delivery date.
Your satisfaction is our main priority and we want you to enjoy your online shopping experience with us! Although you may try on an item, all returned products must be returned in new and unused condition with all swing tags attached and protective packaging intact.
If you would like to return a product simply email our customer care team at email@example.com with your order number and item you're returning for a return authorisation. After the expiry of the 14 day period, no Refund or Store Credit can be offered.
The cost of sending back the product is at the customer's expense and original shipping costs are non-refundable, unless we deem the product faulty, in which case we will reimburse you for the product and return shipping costs upon our inspection.
In the rare occurrence that you’ve received your PL product with a fault or defect, we do require that you report this within the first week of receiving so that we can resolve the issue right away.
If this is not reported within the first week we can no longer determine whether your order was received with the defect or if it occurred as a result of wear and tear (unless it is deemed a legitimate manufacturing fault)
Poppy Lissiman can not be held responsible for any lost or undelivered returns that are shipping back to our warehouse; For this reason, we strongly recommend using a tracking service when sending the product back to ensure it’s safe delivery with us.
You will receive your Refund or Store Credit once we have received and approved that the product is in it's original condition. A return processing time of up to 5 working days may apply.
Sale products and products purchased during a discount period are not eligible for a Refund, and may only be returned for a Store Credit within 14 days*.
Sale items, or items purchased at more than a 10% discount, are eligible for return of a credit of the sale value only.
Received something faulty/incorrect? Please email us immediately at firstname.lastname@example.org so we can help rectify the situation as soon as possible.
Poppy Lissiman reserves the right to refuse a refund if these terms are not met.
*14 days from the date of the products original delivery by the courier