All US orders are shipped via Australia Post International Express, carried through the EMS network. Estimated delivery is 5-7 business days, but please expect occasional delays.

Expect all orders to take between 4-7 working days for delivery. Orders placed during busy periods such as a promotions, sales, pre-orders and Xmas may take a few extra days to dispatch.

We cannot be held responsible for any unforeseen shipping delays that are outside of our control.

Most orders are sent from our logistics centre in Hong Kong using Express couriers. In some instances where an item is not available at our warehouse in Hong Kong we may ship from our head office in Australia. 

US orders are shipped exclusively from our HQ in Australia.

If you place an order on a business day before 12pm AWST, it will dispatch the same day. If placed after 12pm AWST, it will dispatch the following business day. Any orders placed over the weekend will dispatch the next business day.

Orders placed during busy periods such as a promotions, sales, pre-orders and Xmas may take a few extra days to dispatch. 

We use Express couriers for all shipments. Couriers differ in certain regions, please refer to the shipping section at checkout for your country’s shipping courier.

For more information or assistance with an order like this please don’t hesitate to reach out to us at info@poppylissiman.com

Poppy Lissiman cannot be held responsible for any stolen or lost parcels once proof of delivery has been provided by the courier.  

Duties and taxes may apply and are payable upon arrival into your country.

These fees are set by your country’s customs authority and are not controlled by Poppy Lissiman. 

If you choose to reject or refuse delivery after purchase, due to customs fees unpaid - the cost of shipping, customs duties, and taxes involved in the redirection of the package back to sender, will be deducted from the balance of your refund or store credit.

If your order is returned to us for any reason (including customs fees not paid or unable to deliver) our Customer Care team will attempt to reach out immediately.

If you choose to reject or refuse delivery after purchase, due to customs fees unpaid - the cost of shipping, customs duties, and taxes involved in the redirection of the package back to sender, will be deducted from the balance of your refund or store credit.

Pre-order items will be processed as usual, but they will be shipped at a later date. The expected shipping date will be listed on the product page. You will receive tracking information once your order has shipped.

If your order includes both pre-order and in-stock items, please note that we will wait to ship everything together once all items are available.